Refund and Returns Policy
This Refund and Returns Policy is created by the Digital Commerce Operational Guideline 2021 and applies to all purchases made on the Pacific Enterprise online store.
Our Commitment
We strive to provide you with high-quality products and exceptional customer service. We understand that sometimes purchases don't work out as planned, and we are committed to offering a fair and transparent return and refund policy.
Eligible Items for Return and Refund
For a full refund, you may return most new, unopened items Pacific Enterprise sells within the specified timeframe (see below). Some exceptions may apply, including:
Items that are damaged or used (unless the damage occurred during shipping)
Items without original packaging
Items specifically excluded from returns in the product description
Timeframe for Returns
You have ten days from the date of delivery to initiate a return for a full refund.
Return Process
To initiate a return, please follow these steps:
Contact our customer service team by email at EmranPacific@gmail.com or phone at 01711269071, 01967102957
Provide your order number and reason for return.
Our customer service team will provide you with a return authorization number (RAN) and instructions on returning the item.
Securely pack the item in its original packaging, if possible.
Include a copy of your receipt or packing slip with the returned item.
Ship the package to the address provided in the return instructions.
Return Shipping Costs
You are responsible for the cost of return shipping unless the item is incorrect, damaged, or defective.
We recommend using a trackable shipping service for your return.
Refunds
We will send you a confirmation email once your return is received and inspected.
Your refund will be processed to the original form of payment within ten business days.
Shipping costs will only be refunded if the return is due to an error on our part.
Exchanges
We currently do not offer direct exchanges. If you want a different product, you can return your original item for a refund and place a new order.
Non-Returnable Items
Some items may not be eligible for return or refund, including:
Items specifically marked as non-returnable on the product page
Customer Service
If you have any questions about our return and refund policy, please email our customer service team at EmranPacific@gmail.com or phone us at 01711269071, 01967102957
Disclaimer
This Refund and Returns Policy is subject to change without notice. We encourage you to review this policy periodically for any updates.
